Frequently Asked Questions

How will we get information about our stay after booking a cottage?

You will receive emails confirming your stay and providing information about your stay before checking in. Additionally, when you arrive at your cottage, you will find a welcome book with more information specific to your cottage.

When is check-in/check-out

Check-in time is after 3pm and check-out time is 11am, unless otherwise agreed. We will do our best to accommodate requests for late check-out or early check-in.

Where do I park?

There are two designated parking spots on the gravel pad in front of each cottage. Cottage One and Cottage Four have covered parking.

Can I bring a pet?

We do not allow pets at the cottages.

Can I get additional cleanings during my stay?

Daily cleaning is not included. The cottages will be cleaned and prepared prior to your arrival. All reservations are charged a one-time check-out cleaning fee. Additional cleanings can be arranged for an additional fee.

What is the best time to come to Hanalei?

Hanalei is beautiful all year. The wettest months are typically April and November, and the temperatures year-round typically range from 70°F to 90°F with light winds and light rains.